Privacy policy

This privacy policy (the "Privacy Policy") contains important information about the personal data that is collected when you visit this Website, and describes how this data is used. This information is supplementary to any other information that may have been received in other circumstances.

This document contains important information on the following:

1. PROCESSING OF PERSONAL DATA 
2. PERSONAL DATA COLLECTED 
3. PURPOSES OF PROCESSING PERSONAL DATA 
4. COMMUNICATION OF PERSONAL DATA 
5. PROTECTION OF MINORS' PRIVACY 
6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA 
7. SECURITY AND CONFIDENTIALITY OF PERSONAL DATA
8. RIGHTS OF ACCESS TO PERSONAL DATA - MANAGEMENT OF CHOICES 
9. DATA RETENTION 
10. COOKIE POLICY AND SIMILAR PROCESSES 
11. LINKS, ADVERTISERS, SPONSORS AND ADVERTISING 
12. DATA CONTROLLER - COMPANY CONTACTS 
13. UPDATES TO THIS POLICY - COMMUNICATIONS

ACCEPTANCE

By visiting the Website, using its services or interacting with the Company, you acknowledge that you have read and understood this Privacy Policy and agree that the Company collects, uses, stores, transmits and discloses the personal data collected through the Website in accordance with this Privacy Policy. The Company may ask you to provide your consent (e.g. by ticking a box) where it considers it appropriate to safeguard your rights or where required by law. If you do not agree to the terms of this Privacy Policy, please do not visit this Website and do not otherwise use this Website or submit personal data to it, and do not provide your consent when such an option is offered to you under applicable law.

1.  PROCESSING OF PERSONAL DATA
In this Privacy Policy, the term "Personal Data" is used to refer to any information that enables the Company to identify you (or a third party whose data you provide), either directly or indirectly, including any information relating to the purchase of goods or services, or that you choose to disclose to the Company or share with the Company, or a third party, while using the Website. Personal data will be processed in accordance with the General Data Protection Regulation (EU) 2016/679 'Reg. (EU) 2016/679' and Legislative Decree 101/2018. The Company reserves the right to carry out further processing of data where required by law or as part of criminal or other investigations or proceedings.

2. PERSONAL DATA COLLECTED

a) Data origin
The Company only collects personal data from the user where the user voluntarily provides information, for example:

• when requesting information via the contact form on the site;
• in the case of email, SMS and other elec-tronic messages;
• in the case of a request for subscription to the mailing list;
• in the case of a booking request for the services offered.

If you provide the Company with personal data of third parties (e.g. family members, other customers or potential customers), you should ensure that these third parties are informed and have authorised the use of their data as described in this Privacy Policy.
 
The company may collect and use different types of personal data depending on the specific purposes pursued and described below:

• personal information, such as name, surname, gender, age/date of birth, country of origin and other personal data that current regulations allow for;
• contact information, such as address, email address, telephone number, mobile phone number, fax number, if any, and other
• contact information that the regulations in force allow to be collected;

3. PURPOSES OF PROCESSING PERSONAL DATA

Depending on the specific circumstances of the interaction between the user and the Company, personal data will be used for the specific purposes for which the data was voluntarily provided.

Personal data provided by the user or collected when the user requests a specific service, i.e. personal, contact and data strictly necessary to fulfil the request, will be used for the following purposes

• 1. Providing the requested services (e.g. assisting the user, answering a question or contact request that the user may have submitted, including via the contact form);
• 2. Managing newsletter subscription where the user has given specific consent.
• 3. Personal data must be provided for the abovementioned purposes and refusal would make it impossible to complete the request.
• 4. Except where otherwise required to comply with applicable local regulations, the processing of data for these purposes may be carried out without requiring the user's consent, as this is necessary to fulfil the request.
  5. Personal data provided by the user during visits to the Website or interaction with the Company, i.e. personal and contact information, may be entered into a centralised DataBase to offer promotions, discounts and other personalised services and to send newsletters, other marketing and commercial communications about products and services and invitations to Company brand events, surveys and research, market analysis, invitations to contests, sweep-stakes or promotions and other user initiatives ("marketing"). The Company may use traditional means of contact (ordinary mail and telephone) and/or digital and automated means (email, SMS, MMS, telephone and other digital channels, e.g. social media). 

The inclusion of data in the Data Base is optional and free of charge (since it is based on the consent that the user may choose to give) and may only take place where personal data is provided for the marketing purposes referred to in Section 3.2. Users may cancel their registration or revoke their consent at any time (see point 8 below). In any case, refusal to provide personal data for this purpose does not prevent you from using the Company's services, but the Company will not be able to inform you of the marketing initiatives and events described above.

4.  COMMUNICATION OF PERSONAL DATA

The Company shares your personal data with its related companies, distributors and affiliates, including those located in other countries, and with other companies that provide services on its behalf (as further detailed be-low), under its direction or that of third parties. These companies and organisations will only receive the personal data necessary to perform the services and will not be authorised to use said data for any other purpose.

(a) Communication of personal data to data controllers
When you subscribe to the newsletter or use the Company's online contact services, your personal data may be shared with selected third parties that provide services to the provider.
Your personal data may be shared with third parties to monitor and analyse the Website activity, host Website content, provide technical and organisational services functional to the aforementioned purposes, maintain the customer database, provide marketing assis-ance and manage emails, market analysis, surveys, competitions, prize initiatives or promotions. These third parties may have access to or store or process your personal data in order to provide such services on behalf of the Company in Italy, in the country where the user is located or abroad. The Company's service providers are not authorised to use personal data for purposes other than the provision of contracted services.
 
b) Dissemination of personal data
In the event of property or corporate transactions (e.g. mergers or acquisitions, corporate restructuring or liquidation), customer data will probably be one of the transferred assets and may be shared with legal successors, to the extent permitted by law on the basis of the Company's legitimate interest. Personal data will remain subject to the preexisting privacy policy, unless the user decides otherwise.
The Company may also disclose your personal data to third parties

• where required by EU or Member State legislation;
• in case of legal proceedings;
• in response to a request from law en-forcement agencies that is based on le-gitimate grounds;
• to protect the rights, privacy, safety or property of the Company or the public.

In addition, to the extent permitted by law, the Company may disclose your personal data to third parties in the event of complaints regarding your use of the Website, where deemed necessary to investigate, prevent or take action regarding illegal activities, suspected fraud or where the Company, at its sole discretion, considers that your use of the Website is incompatible with the terms of the Website.

The full list of designated data processors and third parties to whom data are disclosed can be obtained by using our contact details below (point 12).

5. PROTECTION OF MINORS' PRIVACY

This Web Site is intended for a general public, but its services are intended for persons of 18 years of age or older. The Company does not knowingly request, collect, use or disclose personal data provided by persons under the age of 18 online. If the Company learns that it has personally collected data from a child, it will delete them.
If you are not of the required age, please do not proceed and ask an adult (i.e. your parents or guardian) to carry out the necessary procedures.

6. STORAGE, ACCESSIBILITY AND TRANSFER OF PERSONAL DATA

The processing of personal data collected through the Web Site is mainly done using electronic or web-based means, including web analytics services hosted by servers of selected suppliers of the Company operating within the European Union. Personal data may also be processed on paper. In both cases, personal data are entered into the centralised and secured database of the Company located in Italy and managed by the Data Protection Officer.
 
Access to personal data will be allowed only to authorised personnel, depending on the actual need to know such information and using multi-level access control tools. These personnel have undertaken to comply with confidentiality obligations and have been expressly designated as data processors, as required by current law. In particular, where the user has consented to the processing of their personal data for Marketing purposes, the relevant data may be read, edited and updated by the Company's sales and marketing staff. The personnel have received special training and are bound by confidentiality obligations. The Company may use personnel to collect, use and disclose data according to its instructions.
 
If the Company needs to transfer personal data abroad in order to pursue the purposes set out in this Privacy Policy, including where the legislation on personal data differs from that applicable in the country where the user is located, the Company will take steps to ensure that such communications are made in accordance with European data protection standards or other local standards used in the country where the data is collected, so that the user's data remains secure and confidential.

7.  SECURITY AND CONFIDENTIALITY OF PERSONAL DATA

The Company has implemented appropriate measures to protect your personal data from accidental loss and from unauthorised access, use, modification and disclosure. In the operation of this website, password controls are also used. Although the Company has implemented the above-mentioned security measures for the Website, the user should be aware that it is not possible to guarantee 100% security. Therefore, you provide your personal data at your own risk and, to the fullest extent permitted by applicable law, the Company shall in no way be liable for their disclosure due to errors, omissions or unau-thorised actions of third parties during or after their transmission to the Company. The Company recommends that you:

• regularly update software to protect data transmission over networks (e.g. anti-virus software) and check that the provider of electronic communication services has adopted appropriate means to secure data transmission over networks (e.g. firewalls and junk mail filters);
• In the unlikely event that the Company believes that the security of your personal data in its possession or under its control has been or may have been compromised, the Company will inform you of the incident in the manner prescribed by applicable law, using the methods prescribed by the Company (by providing the Company with your email address, you consent to receive such communications in electronic format through that email address).

8. ACCESS RIGHTS TO PERSONAL DATA - MANAGING CHOICES

(a) User’s rights

At any time and free of charge, users may access their data, receive their electronic personal data in a structured and commonly used machine-readable format and transmit them to another data controller (data portability), as well as have them corrected, updated, amended or deleted (subject to any applicable exceptions). The user may update the data provided to the Company by contacting the Company at the address provided below. Requests for the deletion of data are subject to the applicable legal and document retention obligations imposed on the Company.
If you believe there is a problem in the way your personal data are handled, you have the right to file a complaint with the data protection authority of your country or any other EU or EEA country.
To exercise these rights, you may send a request by contacting the Company, either by writing an email to info@hotelrexriccione.com or by sending a letter by regular mail to the address below (point 12). When contacting the Company, you should make sure to include your name, email address, postal address and/or telephone number(s) to ensure that the Company can handle your request correctly.
 
b) Accuracy - Updating of data
To enable the Company to better serve you, you are encouraged to check and update your personal data regularly. You may access and modify your personal data by contacting the Company (see point 12) for assistance in updating your personal data.
 
c) Managing direct marketing choices
If you do not wish to give your consent to the use of your data for Marketing purposes, you may send a simple request to the Company (see point 12) below or by selecting the appropriate link on the email you receive.

9.  DATA RETENTION

Personal data will be kept for the duration of the business relationship and for as long as necessary to pursue the purposes described in this Privacy Policy (e.g. if you subscribe to a newsletter, for the duration of that subscription). After this period, the user's personal data will only be retained in order to comply with legal obligations, i.e., to enable the Company to maintain proof of their respective rights and obligations.

Your personal data processed for marketing purposes (Section 3.2) will be retained until you withdraw consent to their processing for such purposes.

10.   COOKIE POLICY AND SIMILAR PROCESSES

For more general information on cookies and on enabling and disabling them, see the section Cookies and Advertising Management on the https://www.hotelrexriccione.com/en/cookie-policy website.

11.   LINKS, ADVERTISERS, SPONSORS AND ADVERTISING

This website may contain links to the websites of third parties. Where you choose to provide your personal information on such linked website(s), such information will be subject to the privacy policy and security policies of such linked website(s) - including websites administered and operated by the Company's approved distributors, except for data collected there by the Company's distributors for CRM purposes where the Company's privacy policy is posted - and not to this Privacy Policy. Since the Company is not responsible for the information sent to or collected, used, disclosed or otherwise processed by third party websites, you should be aware of such other privacy notices.

12.   DATA CONTROLLER - DATA PROTECTION OFFICER - COMPANY CONTACT DETAILS

For the purposes of this Privacy Policy and the data processing described herein, it is specified that the term "Company" refers to REX di Vanucci Franco and Maurizio sas, with registered office in Via Puccini, 1 - 47838 Riccione (RN), Italy. As controller and ultimate beneficiary, the Company is the data controller (as defined in Reg. (EU) 2016/679) of data collected through the website.
 
For any comments or questions on this Privacy Policy and to handle requests relating to the processing of your data, you may also contact the Company's customer service department at info@hotelrexriccione.com by writing to the "Privacy Contact" at Via Puccini, 1 - 47838 Riccione (RN), Italy.

13.   UPDATES TO THIS POLICY - COMMUNICATIONS

The Company, at its sole discretion, reserves the right to change, modify, add or remove portions of this Privacy Policy at any time by posting the revised version on this page of the Website and updating the "Last Edited" date below. It is your responsibility to review the Privacy Policy from time to time to become aware of any changes that have been made. In some cases, the Company may provide fur-ther notice of material changes to this Privacy Policy by posting a notice on the home page of this Website or, in the case of registered users, by sending an email notification or by placing a notice on their account page. By accepting such revised Privacy Policy by clicking the "accept" button in such email notification or in the notice posted on your account page (where required to comply with applicable laws), by completing a purchase on the Web-site or in any shop after the revised Privacy Policy is posted, or otherwise using or submitting information to the Website after the revised Privacy Policy is posted, you agree to said revised Privacy Policy. As a result of the changes, where required by current legislation, your data will not be processed without your explicit consent.

LAST EDIT

This information takes effect from 26-07-2023